Cancellation policy
Cancellation Policy
Last updated: June 2026
Order Cancellation
We understand that plans can change. If you wish to cancel your order, please contact us as soon as possible at hello@ubelle.co.
Before Shipment
Orders may be cancelled free of charge if they have not yet been processed or shipped.
If your cancellation request is approved, a full refund will be issued to your original payment method.
After Shipment
Once an order has been shipped, it can no longer be cancelled.
Please refer to our Return & Refund Policy for information regarding damaged, defective, or incorrect orders.
Food Products
Due to food safety and hygiene regulations, delivered food products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Refund Processing
Approved refunds for cancelled orders are typically processed within 5–10 business days, depending on your payment provider.
Contact
For cancellation requests or questions regarding your order, please contact: