Shipping policy

Shipping Policy

Last updated: June 2026

At Ubelle, we are committed to ensuring your order is carefully prepared, securely packaged, and shipped as quickly as possible. Please review our shipping policy before placing your order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are processed during business days only (Monday–Friday, excluding public holidays).
  • During peak periods, promotions, or holidays, processing times may be slightly longer.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Destinations

We currently ship to selected countries within the European Union. If your country is unavailable at checkout, please contact us at hello@ubelle.co.

Shipping Rates

Shipping rates are calculated automatically and displayed during checkout before payment.

Estimated Delivery Times

Estimated delivery times are provided as a guide only.

Destination Estimated Delivery
Netherlands 1–3 business days
Belgium 2–5 business days
Germany 2–7 business days
Other EU Countries 3–10 business days

Delivery times may vary due to factors beyond our control, including:

  • Customs inspections
  • Weather conditions
  • Courier delays
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Other unforeseen circumstances

Ubelle cannot guarantee delivery dates once a package has been handed to the shipping carrier.

Tracking

Tracking information will be provided whenever available. Please allow up to 24 hours after dispatch for tracking updates to appear.

Customs, Duties & International Shipments

International shipments may be subject to customs regulations in the destination country.

Customs Inspections

Customs authorities may open and inspect packages as part of their routine security and import procedures. These inspections are entirely outside of our control and may result in:

  • Packages being opened and resealed
  • Minor packaging damage
  • Delivery delays
  • Additional customs processing

Every order is carefully inspected and securely packed before leaving our warehouse. Once a shipment has been handed over to the shipping carrier, Ubelle cannot control how customs authorities or third-party logistics providers handle the package.

Import Duties & Taxes

Depending on your country's regulations, your order may be subject to:

  • Import duties
  • VAT or GST
  • Customs clearance fees
  • Other local taxes or charges

These fees are determined by your local customs authority and are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping information is complete and accurate before placing an order.

Ubelle is not responsible for delays, failed deliveries, or lost packages resulting from:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Incorrect postal codes
  • Incorrect recipient information

If a package is returned due to an incorrect address, additional shipping charges may apply before it can be reshipped.

Lost or Damaged Shipments

If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us within 7 days of delivery (or expected delivery for lost shipments).

Please include:

  • Your order number
  • Photos of the outer packaging
  • Photos of the damaged product(s)
  • Photos of any customs inspection or resealing tape (if applicable)
  • Photos of the shipping label

Providing complete information allows us to investigate the issue with our shipping and fulfillment partners.

Shipping Damage & Carrier Responsibility

While every order is carefully packed before dispatch, Ubelle cannot accept responsibility for damage, loss, or delays caused after a shipment has left our warehouse, including those resulting from:

  • Customs inspections
  • Shipping carriers
  • Postal services
  • Mishandling during transit
  • Severe weather
  • Other third-party handling

However, we value every customer experience. Each case is reviewed individually, and where appropriate, we may offer a replacement, partial refund, store credit, or another suitable resolution at our sole discretion.

Delivery Delays

Delivery estimates are not guaranteed. Delays may occur due to customs processing, courier operations, weather, public holidays, or other circumstances beyond our control.

We appreciate your patience should any unexpected delays arise.

Contact Us

If you have any questions regarding your shipment or need assistance with your order, please contact us:

Email: hello@ubelle.co