Refund policy
Return & Refund Policy
Last updated: June 2026
Food Products
Due to the nature of food products and food safety regulations, we do not accept returns of products once they have been delivered.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact hello@ubelle.co within 7 days of delivery.
Please include:
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Order number
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Description of the issue
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Clear photographs of the product and packaging
Refund Eligibility
Refunds may be issued if:
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The wrong product was received
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The product arrived damaged
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The product was defective upon delivery
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The order was confirmed as lost in transit
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We are unable to fulfill your order
Refund Processing
Approved refunds will be issued to the original payment method used during purchase.
Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be cancelled before shipment. Once an order has been shipped, cancellation is no longer possible.
Contact
For return or refund inquiries, contact: